Effective Date: October 5, 2026
House Malls accepts eligible returns requested within 30 calendar days.
Return Conditions
A returned item must:
- Be unused;
- Have the original packaging where applicable; and
- Have a quality-related issue.
Items that do not meet these conditions may not qualify for a refund.
Return Process
Please contact us before sending an item back.
Customers may be asked to provide the order number and information describing the product issue. Return instructions will be provided after the request is reviewed.
Return Shipping
Eligible returns are handled with no return shipping charge.
No restocking fee applies to an eligible return.
Return Address
Returns may be sent to:
House Malls
556 Rising Sun Ave
Philadelphia, PA 19140
United States
Please contact customer service before sending a return.
Refunds
After the returned item is received, the refund is normally processed within 1–2 business days.
The refund is sent to the original payment method.
After processing, the payment provider or financial institution may require approximately 7–10 business days for the refund to appear in the account.
Return Questions
Email: [email protected]
Phone: +1 267-343-5513
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)