What does House Malls sell?
House Malls offers kitchen and home products, including cookware, kitchenware, bakeware, dinnerware, glassware, kitchen accessories, and other household products.
Where do you ship?
We ship to addresses within the continental United States.
How long does order processing take?
Orders are normally processed within 1–2 business days after payment has been confirmed.
How long does shipping take?
Standard delivery is estimated at 3–5 business days after processing.
Is shipping free?
Standard shipping within the continental United States is free.
Which payment methods are accepted?
We accept Visa, MasterCard, and PayPal.
Can I return an item?
Eligible returns may be requested within 30 calendar days.
What are the return conditions?
The item must be unused, retain the original packaging where applicable, and have a quality-related issue.
Is there a restocking fee?
No restocking fee applies to an eligible return.
Is return shipping free?
Eligible returns are handled without a return shipping charge.
Where do I send a return?
Please contact us before sending the item back. The return address is:
556 Rising Sun Ave
Philadelphia, PA 19140
United States
When is a refund processed?
After the returned item is received, the refund is normally processed within 1–2 business days.
How long does the refund take to appear?
After processing, the refund generally takes 7–10 business days to appear through the original payment method.
Where is the refund sent?
Approved refunds are returned to the original payment method.
How can I contact customer service?
Email: [email protected]
Phone: +1 267-343-5513
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (ET).
How old must I be to use the purchasing service?
The purchasing service is intended for individuals 18 years of age or older.